We’re hiring! Digital Delivery And Performance consultant

Applications for this post have now closed.

We’re looking for an agency or freelance contractor to help us jump start an exciting change to the way we deliver digital products and services at the University.

    • Contract details: 4 month contract, November 2022 to February 2023.
    • Location: Hybrid working – home-based, with days in our city centre office every Wednesday and Thursday.
    • Work pattern: The role is on a full-time basis (35 hours), though hours can be flexible.
    • Reporting to: Acting Deputy Director of Digital Experience.

About the University of Bristol

The University of Bristol is one of the most popular and successful universities in the UK, ranked 61st in the world in the QS World University Rankings 2023. Bristol is at the cutting edge of global research. We have made innovations in areas ranging from cot death prevention to nanotechnology. We aim to equip our students with the knowledge and skills to succeed in their chosen career in a competitive global market.

About the Digital Communications team

We curate high quality digital experiences to meet our audiences’ user needs, and achieve the university’s strategic objectives. We’re a team of Product Managers, Front End Developers, UX/ UI Designers, User Researchers and Content Designers. We primarily work on the university’s website and intranet, but also lead on digital experience standards and best practice across the University. We’re currently initiating a pan-institutional web transformation project.

The role

As a consultant working with our Digital Communications team, you will help us to optimise our processes and operating models, undertake strategic cost optimisations, and review and establish high quality reporting. You will drive a step-change improvement in the speed and quality of delivery, through skilful design, engaged communications and agile delivery adoption.

Your work will include supporting us to deliver complex workstreams and programmes, working as part of a multi-disciplinary team, including others from marketing and communications, IT operations, programme leaders, organisational design and change expertise, and others from across the university.

You will work effectively within our diverse team and contribute to our inclusive team culture, where people are recognised for their contribution and support each other.

Your work is likely to involve the following:

  • Working with our team and stakeholders to understand the organisation.
  • Enabling our most ambitious strategies, ventures, products-services, and customer experiences.
  • Supporting strategic reviews of our team, stakeholders and internal delivery partners, at a system, organisation, service or functional level.
  • Design of sustainable, scalable, agile, operating and ecosystem models.
  • Unlocking step-change performance improvement through a deep understanding and analysis of key operations challenges.
  • Developing ingenious, radically simplifying solutions to address these challenges.
  • Working as part of our management team to identify and deliver sustainable cost savings, productivity improvements, and accelerated return on investments.
  • Enabling our most ambitious strategies, ventures, products-services, and customer experiences.
  • Embedding agile ways of working.

Your professional experience

We are looking for someone who enjoys addressing complex problems in an analytical manner, with a proven record for effective delivery in a project/programme and business as usual environment. We are looking for those who enjoy working in a team and who want to be involved in a collaborative community.

To be considered for the contract you must have:

  • Experience of working on operational improvement, strategy or digital transformation projects.
  • Experience of managing relationships across a broad range of stakeholders.
  • Supported or led the design and delivery of business change programmes.
  • A real passion and enthusiasm for operational design and delivery, and thinking creatively to solve issues.
  • Experience in applying data visualisation and data analytics tools to support decision making (e.g. DataStudio, Power BI).
  • Previous consulting experience, whether as an independent advisor or in-house.
  • Good knowledge of consulting methodologies and tools.

For further information or an informal chat contact Rhiannon Davies: rhiannon.davies@bristol.ac.uk

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