How one small team can support a vast community of publishers

Digital Manager Antony Theobald on how improving our internal support processes will ultimately benefit users of our website.

Here at the University of Bristol, we operate a devolved publishing model for web content.

‘Devolved’ publishing for us means we have nearly 2,000 web publishers creating and updating content across hundreds of sub-sites and pages under bristol.ac.uk.

For us as a digital team, this has some pros and many cons.

Without going into all of those here, we’ve recently started addressing one of the major cons: one small team supporting a vast community of publishers. (more…)